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Make a Payment
Make One Time E-Payment
Please login or enter your account number to proceed.
Payment Date:       8/19/2018   
Account Number
(Without spaces or dashes. Example: 12345678901)
For our returning customers: to protect your privacy and keep our payment options convenient, we ask that you enter only the last four digits of your bank account number to make your payment.
New to our on-line payment service? Please enter your complete routing number and bank account number to make your payment.
Of course, you may always choose to log in to your account to make a payment. Once logged in, your securely stored information will be automatically populated for your convenience. Click here to create a secure NYSEG account.    
Pay by Credit Card Online
Want the convenience of a credit card payment for your NYSEG bill?
You can pay your NYSEG bill using a debit or credit card.
There is no cost for this service. Prefer other no-cost payment options? View our full range of ways to pay your bill here.
You will be able to accept or decline the transaction prior to submitting your payment. Please allow up to three days for processing.
Here are answers to some frequently asked questions:
What is KUBRA?
KUBRA is a company with which NYSEG has contracted to allow customers to pay their NYSEG bills by credit or debit cards.
What credit cards are accepted?
Make a single electronic payment with NYSEG’s EZ-Pay by using a debit card with a VISA or MasterCard logo; or charging it to your MasterCard, VISA, or Discover credit card.
How do I pay by credit card?
You can pay by clicking here or on the "Make A Payment" button above and following the prompts.
Can I pay by credit card anytime?
Yes. You can use the KUBRA website 24 hours a day, seven days a week.
What do I need to pay by credit card?
You will need your NYSEG bill, your 11-digit NYSEG account number, and your credit
card information.
When will my payment be posted to my account?
You should allow three business days for payment to be posted to your account. To avoid a late payment charge, please make your payment at least three business days before the
"Last Day to Pay" date shown on page one of your bill.
Do I get a confirmation number when I make my payment?
Yes. Please save the number for your records. By providing your email address when prompted, the confirmation number will be sent right to you.
If I need help with the transaction, what do I do?
Please contact NYSEG Customer Service, Monday through Friday, from 7 a.m. to 7 p.m., excluding holidays. The toll-free customer service line number is 1.800.572.1111.
Who should I contact if I have questions about my payment?
You should contact NYSEG Customer Service at 1.800.572.1111.
Can I make a payment on a NYSEG account that is not in my name?
Yes, as long as we have your complete credit card information, including the name on the credit card, the amount you wish to pay, and the NYSEG account number you are paying.
Pay by Mail
To pay your bill by mail, enclose your check or money order and payment stub in the return envelope provided with your billing statement. Or, mail your check or money order to:
P.O. Box 847812
Boston, MA 02284-7812
Pay by Person
Pay In Person
Need to make a payment fast and in person? Pay at an office location or use one of our approved pay agents - and any Walmart or Kmart location nationwide - to have a payment post the next business day.
Pay Agents
Pay agents do charge a convenience fee for their service and accept cash, money orders or payments using debit cards with PIN code access (some also accept checks).
Please bring your bill payment stub when you pay in person.
If you have a termination notice which will soon expire, call us at 1.888.315.1755 (Monday through Friday 7 a.m. to 7 p.m., excluding holidays) prior to making payment at a pay agent.
Find an authorized CheckFreePay location pay agent near you using our
pay agent locator (for best results, 
select Option 2 - search by ZIP code).
You can find CheckFreePay at any nationwide Walmart or Kmart location.
Western Union Pay Agents will also take NYSEG payments. To find the one nearest you, click here. Once you get the
list of agent locations and hours, you will need to filter your results by selecting "Convenience Pay," "Payments" and "Quick Collect." NYSEG payments are
only accepted at the locations with those selected filters.
Pay at a NYSEG Office
You can drop off your bill payment at the following NYSEG office locations (drop boxes are located outside for your convenience):
  • Auburn: 73 Wright Circle
  • Binghamton: 4425 Old Vestal Road, Vestal
  • Brewster: Terravest Corporate Park, 35 Milan Road
  • Elmira: One Electric Parkway, Horseheads
  • Geneva: 152 Border City Road
  • Hornell: 7760 Industrial Park Road, Arkport
  • Ithaca: 1387 Dryden Road
  • Lancaster: 150 Erie Street
  • Liberty: 26 Wierk Avenue
  • Lockport: 6544 Lincoln Avenue
  • Oneonta: 65 Country Club Road
  • Plattsburgh: 4125 Route 22
If you wish to make your payment to a NYSEG representative in person, our offices are open Monday through Friday from 8 a.m. to 4:30 p.m., excluding holidays.