Contact Us
We welcome your comments and will respond to your questions or concerns.
In case of an emergency
(24 hours a day, every day)
If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please call us at 1.800.572.1131 for outages or trouble.
If you are experiencing a natural gas emergency, or if you smell a natural gas odor, please call 911 immediately. Otherwise, please call us at 1.800.572.1121.
To report an outage, click here to access Outage Central.
Email:   
Phone:   
  • Self Service Line: 1.800.600.2275 (24 hours/7days)
  • Customer Service: 1.800.572.1111 (Monday - Friday, 7 a.m. - 7 p.m., excluding holidays)
  • Payment Arrangements: 
    1.888.315.1755
Other Numbers:
  • Hearing/Speech impaired (TTY):New York Relay Service - Dial 711
  • Dig Safe: 811 or 1.800.962.7962
Mailing Addresses:
  • Payments: NYSEG, P.O. Box 847812, Boston, MA 02284-7812
  • Customer Service: P.O. Box 5240, Binghamton, NY 13902-5240
  • Corporate offices (US Postal Service addresses):
    NYSEG, P.O. Box 5224, Binghamton, NY 13902-5224
Office Address:   
  • NYSEG, 18 Link Drive, Binghamton, NY 13904
Economic Development:
  • Visit us online or contact us at 1.800.456.5153 to learn more about economic incentive programs for existing commercial and industrial customers planning to expand or new businesses interested in locating in our service territory.
Marketing & Sales:   
  • Contact us to learn more about our products and programs, including CA$HBACK, Energy Profiler Online, Hourly Pricing and SafeGuard Lighting.
Frequently Asked Questions:
  • Find your answers here.
Thoughts on our website?
  • Send us your comments here.
Energy Theft:
  • Fill out our energy theft form here.
Property and Casualty Claim:
  • Fill out our property and casualty claim form here.
Shareholder Services:   
walk-in offices
Our offices are open 8 a.m. to 4:30 p.m. Monday through Friday
  • Auburn: 73 Wright Circle
  • Binghamton: 4425 Old Vestal Road, Vestal
  • Brewster: Terravest Corporate Park, 35 Milan Road
  • Elmira: One Electric Parkway, Horseheads
  • Geneva: 152 Border City Road
  • Hornell: 7760 Industrial Park Road, Arkport
  • Ithaca: Ithaca-Dryden Road
  • Lancaster: 150 Erie Street
  • Liberty: 26 Wierk Avenue
  • Lockport: 6544 Lincoln Ave.
  • Mechanicville: 6 Werner Road, Route 146, Clifton Park
  • Oneonta: 65 Country Club Rd.
  • Plattsburgh: 4125 Route 22
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