Contact Us
Outage and Storm Assistance (24 hours a day, every day)
For a natural gas emergency or if you smell a natural gas odor, contact 911 or
Call 1.800.572.1121
For a life-threatening electricity emergency, contact 911 or
Call 1.800.572.1131
To report an electricity outage or get an outage update, access Outage Central. 
Email your comments or questions by using our secure Write to NYSEG form.
We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)
Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.572.1121.  To report a life-threatening electricity emergency:
Call 1.800.572.1131
Please note: If you use a spam blocker, please add to your acceptable list of email addresses so we may contact you regarding your request.
Phone Numbers
(Monday through Friday, 7 a.m. to 7 p.m., excluding holidays)
Customer service line (billing inquiries, turn-ons/turn-offs, energy choice)
Call 1.800.572.1111
Payment arrangements
Call 1.888.315.1755
Self service line (24 hours a day, every day).
Please note that our automated
services may be occasionally unavailable during system maintenance.
Call 1.800.600.2275
Hearing/Speech impaired (TTY)
New York Relay Service: Dial 711
Mailing Addresses
P.O. Box 847812 
Boston, MA 02284-7812
Customer service
P.O. Box 5240
Binghamton, NY 13902-5240
Corporate offices
US Postal Service addresses:
P.O. Box 5224
Binghamton, NY 13902-5224
89 East Avenue
Rochester, NY 14649
Office Address
18 Link Drive
Binghamton, NY 13904
Economic Development
Visit us online or contact us at 1.800.456.5153 to learn more about economic incentive programs for existing commercial and industrial customers planning to expand or new businesses interested in locating in our service territory.
Marketing & Sales
To learn more about our products and programs, including ca$hback, energy profiler online, hourly pricing and safeguard lighting.
Shareholder Services
Iberdrola USA
Website: Iberdrola USA
Thoughts on our web site?
Send us your comments here.
Follow us on: